Contact Us
We welcome questions about satellite radio technology, our informational content, or our independent guidance services. Please note that we are not a satellite radio provider and cannot assist with account-specific issues, billing, or subscription changes.
Phone
+1-730-230-8325
Monday – Friday
9:00 AM – 6:00 PM Eastern Time
If you reach voicemail, please leave a brief message with your name and a summary of your question. We aim to return calls within one business day.
support@getradiohelp.com
We aim to respond to email inquiries within one business day, excluding weekends and U.S. holidays.
What to Include in Your Message
To help us respond usefully, please include:
- A clear description of your question or the issue you are experiencing.
- Whether you are asking about general information or a paid guidance service.
- Any relevant details about your satellite radio equipment, if applicable (without including sensitive account information).
Please Do Not Send Sensitive Information
Do not include your full account number, payment card details, Social Security number, or other sensitive personal information in your initial message. We do not need this information to provide general guidance, and we do not process subscription payments.
For Account-Specific Issues
If your question involves your subscription, billing, cancellation, or account credentials, you must contact your satellite radio provider directly. We cannot access provider accounts and are not authorized to act on your behalf.